Effective Date: March 1, 2024
Ran Co., Ltd. ("we", "us", or "our"), the operator of Ran, values your privacy and the relationship we have with you.
When you visit our store, authorized and built by our SaaS provider SHOPLINE ("SHOPLINE"), we may collect, process, and use your personal data (including your employees' and/or agents' data). If you visit or purchase from the store, we may also collect and process your personal data. We recognize the importance of personal data to you, and we are committed to maintaining the integrity and security of the store. This Privacy Policy outlines the types of personal data we collect, how we use it, with whom we share it, and the choices you have regarding our use of this information.
This Privacy Policy will help you understand the following:
- What we collect
- Information you provide
- How we use personal data
- How we use "Cookies" and similar tracking technologies
- How we handle, share, transfer, and disclose personal data
- Your rights and choices
- How we protect personal data
- Updates to this Privacy Policy
- How to contact us
What We Collect
We may obtain personal data about you from various sources. This includes data collected when you visit our store, any extensions [Note: Insert all data collection channels applicable to your business], or our social media pages (or related stores or applications, such as Facebook, Instagram). Our products are sold in many department stores or other types of physical retail outlets. If you are a member of our store and make purchases in physical stores, [related records will also be collected by us] [Note: Confirm if POS functionality is used]. When you visit the store, our social media pages (or related stores or applications), we may also collect certain information about your device or usage automatically or using cookies, web server logs, and web beacons.
Categories of Information You Provide
The types of personal data we collect about you may include:
- Identifiers:
- Personal identifiers (e.g., member’s name, address, phone number, email, etc.).
- Financial identifiers (e.g., credit card or bank account information).
- Government-issued identifiers (e.g., ID number, passport number, etc.).
- Personal Characteristics:
- Descriptions (e.g., gender, birth date, size, etc.).
- Social Situations:
- Home and facilities (e.g., residential address).
- Property (e.g., ownership or rights to property).
- Immigration status (e.g., passport, work permit documents, etc.).
- Lifestyle details (e.g., types of consumer products used).
- Membership in charitable or other organizations.
[Note: Ensure all applicable content for your business is listed.]
Information You Provide
You may provide personal data to us in various ways, such as when you register on our store, shop on our store, or interact with us through our social media platforms (or their extensions). Types of personal data you may provide include (if applicable):
- Contact information (e.g., name, postal address, email, phone number, mobile service provider);
- Age and date of birth;
- Gender, preferred language;
- Racial or ethnic origin, gender, preferred language;
- Username and password;
- Payment information (e.g., payment card number, expiration date, billing and shipping addresses);
- Purchase history;
- Product preferences and communication preferences;
- Content you provide (e.g., photos, videos, reviews, survey responses);
- Information provided through social media pages (e.g., your name, profile picture, likes, location, friend list);
- Device identifiers (e.g., MAC address, IP address, other online identifiers).
[Note: Ensure all applicable content for your business is listed.]
Providing your personal data is voluntary, but failing to provide it may mean you cannot access certain services and promotions.
Why We Collect Your Personal Data
We collect personal data for specific purposes to provide you with goods or services, including but not limited to:
- Consumer and customer management and service;
- Consumer protection;
- Online shopping and other e-commerce services;
- Identity verification (e.g., protecting you from fraud);
- Resolving disputes (including consumer or intellectual property disputes);
- Enhancing transaction security;
- Debt collection;
- Notifying you about commercial opportunities, products, services, and updates;
- Detecting and protecting against errors, fraud, or other criminal activities;
- Investigating potential illegal activities relating to personal or property safety;
- Enforcing terms and conditions and return policies;
- Legal compliance;
- Other purposes as agreed upon at the time of collection.
[Note: Ensure all applicable content for your business is listed.]
How We Use Personal Data
We may use the information you provide for various purposes, including:
- Sending promotional content or other communications;
- Providing the requested information and services;
- Contacting you to follow up or confirm your orders, appointments, returns, or refunds;
- Processing your payments and transactions;
- Creating and managing your account, including access to your purchase history;
- Responding to your inquiries;
- Customizing advertisements to meet your interests;
- Communicating and managing your participation in special events, contests, surveys, and other offers;
- Operating and communicating with you regarding our social media platforms or [mobile applications];
- Operating, evaluating, and improving our business (including developing new products and services, enhancing and improving our products and services, managing our communications, performing market research, data analysis, and customer relationship management, and performing accounting, auditing, and other internal functions);
- Complying with applicable legal requirements, industry standards, and our policies;
- Performing data cleaning, linking, or merging records to prevent duplication and ensure accuracy.
[Note: Ensure all applicable content for your business is listed.]
We may also use this information in other ways for which we provide specific notice at the time of collection.
If you provide us with personal data for direct marketing purposes, we will offer or promote our goods and/or services. We will confirm that you do not object to receiving such marketing messages the first time we send them; you can express your preferences at any time or opt out.
With your consent, we may use the personal data categories listed in the "Information You Provide" section for direct marketing purposes.
Direct marketing communications may be sent through various channels, including phone, mail, email, SMS, mobile apps, web apps, social media stores, and other communication methods. [Note: Include all applicable content for your business.] The personal data you provide in the form or when subscribing will be used for marketing purposes with your consent. Our handling of data transmission issues mentioned in this section will comply with the content provided in this Privacy Policy.
If you do not wish us to use your personal data for direct marketing, you can opt out at any time as outlined in the "Your Rights and Choices" section below. We will cease using your personal data for direct marketing without charging you any fees.
We will only use the personal data you provide for direct marketing according to the Personal Data Protection Act of the Republic of China. Our direct marketing content may include marketing mail, email, and SMS, as detailed in the sections below.
How We Use "Cookies" and Similar Tracking Technologies
What Are "Cookies"?
Cookies are small files stored on your computer, mobile phone, or other smart devices by the store server when you log in to or browse the store content. They typically include identifiers, store names, and some numbers and characters. When you visit the store again, the store can recognize your browser through the cookies. Cookies may store user preferences and other information.
How We Use "Cookies"
When you use our store, we may collect information such as your device model, operating system, device identifiers, and login IP address through cookies or similar technologies. We may cache your browsing and click information to understand your web environment. Cookies allow us to recognize your identity when you visit the store, continually optimize the user-friendliness of the store, and tailor the store to your needs. You can change your browser settings to disable cookies on our store, but this may affect your ability to use certain features.
On the SHOPLINE-built store, cookies and similar technologies help us recognize whether you are an existing user or member without requiring you to log in and verify your identity on each page.
How to Manage "Cookies"
You can manage or delete certain categories of tracking technologies according to your preferences. Many browsers have a "Do Not Track" feature that can send "Do Not Track" requests to stores.
Besides the controls we provide, you can also choose to enable or disable cookies in your internet browser. Most internet browsers allow you to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but you can change this setting. For details, refer to the "Help" menu in your internet browser or your device's documentation.
For instructions on how to control cookies in all major browsers, see the following links:
[Note: Include additional advertising services used.]
If you use any other browser, please refer to the documentation provided by your browser.
On the store, you can delete existing tracking technologies by clearing the cache.
When browsing without logging in, we collect the cookies necessary to maintain your session. Please understand that disabling cookies may affect your ability to use or enjoy some or all of the features we provide through the store.
How We Handle, Share, Transfer, and Disclose Personal Data
We handle personal data in compliance with this Privacy Policy and the Personal Data Protection Act.
How We Share Personal Data
We will not share your personal data with other companies, organizations, or individuals except as follows:
With Consent: We will share your personal data with other parties when you have provided explicit consent for sharing.
Service Providers: We may share your personal data with companies that provide services on our behalf, such as fulfilling orders, processing payments, maintaining our store, or managing our social media platforms. These service providers are required to protect your information and may only use it in accordance with our agreements with them.
Legal Obligations: We may disclose your personal data to comply with legal obligations, such as responding to subpoenas, court orders, or legal processes.
Protecting Our Interests: We may disclose your personal data if we believe it is necessary to enforce our terms and conditions, investigate potential violations, or protect our rights, property, or safety, or the rights, property, or safety of others.
How We Transfer Personal Data
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent notice on our store of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.
How We Disclose Personal Data
We will not disclose your personal data to third parties without your consent except as specified in this Privacy Policy or as required by law.
Your Rights and Choices
Rights to Your Personal Data
You have the right to request access to, correct, update, or delete your personal data. You may also have the right to object to or restrict certain processing activities. If you have a registered account, you can access, update, or delete certain information directly within your account settings.
You can exercise your rights by contacting us as described in the "How to Contact Us" section below.
Your Choices
Marketing Communications: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the communications or contacting us as described in the "How to Contact Us" section below.
Cookies and Tracking Technologies: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being set. If you disable or refuse cookies, some parts of the store may become inaccessible or not function properly. For more information about cookies and how to disable them, please see the "How We Use 'Cookies' and Similar Tracking Technologies" section above.
How We Protect Personal Data
We use appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
If you have a password-protected account, it is important that you keep your password confidential and secure to prevent unauthorized access to your account.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new Privacy Policy on our store and updating the effective date at the top of this Privacy Policy. Your continued use of the store after the posting of the revised Privacy Policy indicates your acceptance of the changes.
How to Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Ran Co., Ltd.
Email: info@ranclean.com
Address / 1F, No. 19, Lane 173, Tonghua Street, Da'an District, Taipei City
